Refund Policy

1. Overview

This Refund Policy explains how refunds are handled for purchases made on Marstrax AI. All payments are processed by our payment provider, Paddle, which acts as the Merchant of Record for transactions on this website.

2. Digital Products and Services

Marstrax AI sells digital software services only. There are no physical goods, no shipping, and no physical fulfilment. Access to the Service and to purchased credits is delivered instantly online after payment is confirmed.

3. Subscriptions

Subscription plans renew automatically until cancelled. You may cancel at any time from the Billing page or through your account settings. Cancellation stops future renewals; access continues until the end of the current paid billing period.

If you believe you were charged in error, or you have not used the Service during the current billing period, you may request a refund within 14 days of the charge.

4. Prepaid Credits

Prepaid credits are consumed when you generate content. Credits that have already been spent on completed generations are non-refundable, because the underlying AI processing cost has already been incurred.

Unused credits may be refunded on request within 14 days of purchase.

5. How to Request a Refund

To request a refund, contact us at our Contact page with your account email, the date of purchase, and the reason for the request. We aim to respond within 2 business days.

6. Failed or Duplicate Charges

Duplicate charges and charges for failed or undelivered services are refunded in full. Please report these as soon as possible so we can resolve them quickly.

7. Processing Time

Approved refunds are issued to the original payment method. Once approved by us, the refund is processed by Paddle and typically appears within 5–10 business days, depending on your bank or card issuer.

8. Statutory Rights

Nothing in this policy limits any rights you may have under applicable consumer protection law. Where local law grants you stronger refund rights, those rights apply.

9. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of the Service after changes constitutes acceptance of the updated policy.